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USA
651 N Broad St, Suite 206,
MiddleTown, New Castle,
Delaware - 19709
Canada
635 Ashprior Avenue,
Mississauga, Ontario,
Canada - L5R3N6
India
34, Shiwanshu Bunglows
Vadodara, Gujarat - 390007

Frequently Asked Questions

Is Wpuber a plugin or a service?

WPUber is a 100% done it for you WordPress maintenance. There is 0 learning curve our team does the entire setup for you.

Where are the backups stored?

We store the backups in very secure S3 enabled storage servers.

Are there any hidden costs?

There are no hidden charges.

What is the Annual discount?

All Plans have 2 months free in case you choose Annual Contract.

Are Daily Plugins updates Included on all Plans?

Yes

How many Times is my websites scanned for virus in a month?

We scan your website, Daily.

Do you help in web design or Plugin error fixes?

No, we are 100 % focused on maintaining your website.

What do you mean by Legendary Support?

Contact us Anytime, Anyday of the week, we will get your site fixed at breakneck speeds.

Do I get monthly reports ?

Yes monthly reports are sent to all our users.

How can I contact support?

You can contact support in two ways:

  1. Live Chat : In case sensitive information is not involved.
  2. Support Tickets: In case sensitive information is involved , you can raise ticket from client area.
What does On demand cleanup mean?

All our plans offer complete cleanup of your site from malware. If you detect some anomaly on your website , just contact our team we will get it cleaned up for you anytime.

Please note that we highly recommend against nulled or unsupported plugins . In case a plugin creates chronic issue, we might remove it after consulting you.

What size of website is covered in the plans?

Al plans cover websites up to 10 Gb in size. In case you have a larger website, consult with our support team first.

Please note that 99 % of wordpress websites worldwide are less than 5 Gb in size.

Are videos on my website backed up?

Any single media file larger than 10 mb is not backed up , doing so will creta huge stress on your website. If you are running a course website ideally we recommend hosting your videos on 3rd party server like youtube, vimeo or wistia.

Are there any contracts?

No

Can I contact support anytime?

Yes, you can. Don’t worry about your website, just raise a ticket and we will get your website running.

What does addvanced page Optimisations include?

Advanced page optimisation include:

1: Image optimisations.

2. Cache setup and cache preload.

3. Minifying and deferring scripts.

4. Reducing page load times by optimising scripts loading on website.

5. Asset clean up to further increase page load speed.

6. Data base optimisation to improve speed further.


Do you provide support for website migration?

yes we do.


Please note: Plans that include backups we can move them at blazing speeds.

Does your service affect my website pagespeed?

No , In most cases after tuneup the page speed increases.

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