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10 Best WordPress FAQ Plugins to Improve your Customer Support

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To maintain a successful business, providing high-quality customer support is very essential. Helping people to use your products or services when they run into issues helps to boost your business reputation and high chances of retaining your potential customers.

However, managing multiple queries and support requests is not always easy. It is quite time-consuming and repetitive. It can be hard to find time to dedicate yourself to answer the questions. Hence, there is a need for a wise solution to help support the customers.

To minimize the time spent answering the same questions, over and over again, is to add the Frequently Asked Questions (FAQ) section to your website. Thus, a smart way to streamline this process is to include WordPress FAQ plugins to your site.

Having an FAQ page helps the support team save a lot of time by answering the common questions by directing the customers to the information they are looking for and also improve user experience.

But how can you effectively pick up the right WordPress FAQ plugin when there are so many to choose from?

In this article, we will share some of the best WordPress FAQ plugins in the market today to provide excellent customer service and support. 

So, why wait? let’s get started!!

10 Top WordPress FAQ plugins for your website

1. WP Responsive FAQ

With the increase in the use of smartphones, iPhones, Ipads, responsiveness plays a very crucial role. WP Responsive FAQ Plugin is such a popular premium WordPress plugin that is mobile-friendly and helps support a responsive website.

WP Responsive FAQ

It has a unique shortcode system that enables you to display the right questions and answers all your inquiries across different devices.

Additionally, the premium version of this plugin includes 15 additional shortcode parameters for more flexibility when it comes to customization. 

You can use this plugin with the Gutenberg shortcode block for easy insertion of FAQs anywhere on your site’s posts, pages, and custom post types. 

Other Features:
  • WooCommerce integration
  • Categories for organizing and displaying your FAQs
  • Custom CSS editor
  • Grid layout with various color design templates
  • Include thumbnail images to FAQ answers

To get an idea about the plugin along with its pricing options, view the free demo here. You can purchase a license starting at $79 per year.

2. Heroic FAQs

Heroic FAQ plugin is a powerful premium plugin for WordPress that gives you the chance to create a user-friendly and stylish FAQ section for your website. Your FAQ page will be optimized for all devices and can be personalized to match your site’s branding.

Heroic FAQs wordpress plugin

This plugin lets you edit all your FAQs on a single page. You can also add a few other things like blockquotes, video, lists, and much more into your FAQs so that the 

customers leave your page getting the information they want. 

Heroic Faq demo
Other Features:
  • 5 pre-designed display styles with customization
  • Instant WordPress theme integrations
  • Improved SEO with schema.org
  • Cascading Style Sheets (CSS) Animations

You can purchase a single-site license for $49 per year or a 10-site license for $149 per year.

3. Ultimate FAQ

Ultimate FAQ is a WordPress FAQ plugin that allows you to create an archive of questions and answers. With WooCommerce integration and Block editor optimization, it is extremely flexible and adapts to any site and level of user’s ability.

Ultimate FAQ - WordPress FAQ Plugins

You can create categories, display questions in various ways, and export them to PDF. This plugin gives you the ability to create, organize and publicize your FAQs within minutes.

Additionally, it comes with multiple responsive layouts and styles to help you match your brand and overall web design.

Other Features:
  • Accordion-style display options
  • Custom CSS styling options
  • Shortcode generation
  • Stats overview and search functionality
sample by Ultimate FAQs

Ultimate FAQ comes with a free version, but to get the maximum benefit is to invest in the premium version. This version enables a FAQs product tab to make things easier. 

You can purchase the premium version for $34 per year. 

4. Accordion FAQ

Accordion FAQ plugin is a handy and inexpensive WordPress plugin that helps to create a unique and easy-to-read FAQ page for your site within minutes. It lets you display the questions and answers in such a way that the page doesn’t look long and cluttered for visitors.

Accordian FAQ plugin for WordPress

This plugin comes with a drag and drops option for reordering FAQs and categories. With multiple accordion layouts, lists, and block accordions, you can display your site’s FAQs in a way that makes sense to your customers. 

Additionally, you can customize the color, border, radius, font size, used to create a standout section of your website that people can find with ease.

Other Features:
  • FAQ lists with shortcodes
  • Font Awesome icons
  • Translation ready for the international target audience
  • Unlimited color options

The premium plugin comes at $9 for a six-month license or $27 for lifetime usage on unlimited sites. Also, there is a single-site license for $17.

5. Genesis Simple FAQ

Genesis Simple FAQ plugin works with WordPress websites powered by Genesis Framework, StudioPress. It lets you manage a list of questions using its shortcode system. 

Genesis Simple Faqs plugin for WordPress

After its installation and activation, you’ll have an option of adding an FAQ section anywhere on the site, including pages, posts, and sidebar widget areas.

It also includes basic styles such that your FAQs will look great on any Genesis website. But it’s also easy to customize and configure via your child theme to match your website. 

Other Features:
  • FAQ categories
  • Expandable answers powered by Javascript animation
  • WordPress editing interface

You can purchase this plugin for free

6. HTML5 Responsive FAQ

HTML5 Responsive FAQ is another WordPress FAQ plugin that helps you to find an easy FAQ solution. Customers will be able to find answers to their questions from any phone or device.

HTML5 Responsive FAQ plugin for WordPress websites

This SEO-friendly plugin comes with custom-sorting options, an easy-to-use shortcode generator for adding FAQs anywhere on the site, and accordion styles to show and hide FAQs with ease.

HTML5 responsive FAQ settings

The best feature is it matches your WordPress theme and branding. You will be able to use this plugin regardless of your site design in the future.

Other Features:

  • Customize size, color, design, and font style of questions
  • FAQ categories 
  • Personalized category titles
  • Supports Visual composer and other content builder plugins

This plugin is available for free, with no premium version available.

7. Arconix FAQ

Arconix FAQ is one of the easiest to use WordPress FAQ plugins. It helps you to create simple, straightforward FAQ pages, without overloading you with unnecessary features and functionality. 

Arconic FAQ plugin for WordPress

This plugin allows you to create questions and answers as custom post types. You can add FAQs anywhere on your WordPress site by inserting a shortcode into your content or using a widget.

With over 10,000 downloads and a 5/5 star rating, it is a great option for users and also good support from the plugin developer.

One of its best features is how FAQs appear on your site for users. You can display them in front and center for the visitors to see and also show or hide them via an animated jQuery toggle or accordion box.

Demo by Arconix FAQ
Other Features:
  • Display FAQs individually or in groups
  • Enable the “Return to Top” link when FAQs are long

This plugin is completely free and doesn’t offer a premium version

8. Quick and Easy FAQ

Quick and Easy FAQs is a perfect WordPress plugin that creates a custom post type on your site that lets you add as many questions and answers as you need. All your FAQs are in one single place and you can add them to your website using a simple shortcode. 

Quick and Easy FAQs plugin for WordPress sites

You can list FAQs, separate them according to groups, and enable a toggle action to make it easier for the customers to view. Thus, it helps to create a beautiful FAQ page.

Other Features:
  • Enable filtering to find answers easily
  • Translation ready
  • Supports Visual Composer page builder
  • Change style text, background colors, and borders

There is no premium version available for this plugin and it’s completely free.

9. Knowledge base for Documents and FAQs

Knowledge Base for Documents and FAQs is a free WordPress plugin that enables you to build up a support section in very little time. Instead of just creating an accordion-style FAQ list, this plugin builds your site and knowledge base.

Echo KnowledgeBase plugin for WordPress site

You can incorporate downloadable documents to share user guides and other information, enable users to search your documents and FAQs to find exactly what they need, and style your knowledge base with pre-built themes.

Other Features:
  • Create up to 3 levels of FAQ categories and sub-categories
  • Implement AJAX live search

The plugin is free to use, but there are premium plugins whose prices are available in the range of $15-$80 per year.

Premium add-ons allow for features like custom layouts and hosting multiple bases on the same site.

10. Easy Accordion FAQ

Easy Accordion FAQ is one of the best responsive accordion WordPress FAQ plugins. It is very similar to the accordion FAQ and includes a drag and drop builder that you can use to create and add multiple accordions to your site quickly. 

Easy accordion FAQ plugin for WordPress sites

With this plugin, you can change accordion modes, such as multiple accordion collapsible or toggle, expand and collapse icons on or off. You can also change the title background color, size, and position, description text color, etc. 

Other Features:

  • RTL supported
  • Custom CSS to override default styles
  • Mouse wheel and keyboard navigation support
  • Multi-site support

This plugin is free to use. But you can also upgrade to Easy Accordion Pro to get features like 16+ beautiful premium themes, over 25 smooth animations and effects, etc. available at $29 for a single site. 

Conclusion

While providing support to customers is a smart way to retain them and also to increase revenue, you probably don’t want to spend time responding to all the questions. 

Answering questions is a time-taking process and if you are unable to reply, there are higher chances of losing customers as well as sales. Thus, setting up an FAQ section on your website can help them solve their problems. 

WordPress FAQ plugins in this way support customers in a simpler way. The key is to use a plugin that combines findability and design that will make the customer experience on your site a positive one.

Hence, to ensure solid customer satisfaction and user experience so that they use your products and services, it is vital to keep your website in the best shape possible by maintaining a list of FAQs.

Author avatar
Tim Michaels
I am into WordPress and web development for the last 10 years. I use my experience to help people just starting with WordPress. Follow my blog at WP Uber for everything related to WordPress.
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